Senior Technical Consultant - Strategic Portfolio Management Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Senior Technical Consultant for Technology Workflows is a technical role responsible for guiding clients through the implementation of ServiceNow’s Strategic & ApplicationPortfolio Management solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Responsibilities Project Delivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SPM implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively. Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and IT management workflows. Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Strategic Portfolio Management/SPM. Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in Application/Project/Strategic Portfolio Management (APM/PPM/SPM). Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices. Participate in go-to-market strategies for new service offerings, ensuring alignment with IT Management management trends and customer needs. Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. Strategic Portfolio Management Expertise: Proven track record in designing and implementing SPM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices. Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SPM/PPM contexts. Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Strategic Portfolio Management Implementation Specialist, and Certified Technical Architect within the first year. We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact (emailprotected) for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Principal Technical Consultant for Technology Workflows is a technical responsible for guiding clients through the implementation of ServiceNow’s Strategic & Application Portfolio Management solutions. This role focuses on delivering best‑practice‑based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities Project Delivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SPM & APM implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients’ business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively. Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid‑servers, and more. Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and IT management workflows. Pre‑Sales Support Partner with the pre‑sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Strategic Portfolio Management/SPM. Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in Application/Project/Strategic Portfolio Management (APM/PPM/SPM). Product Collaboration Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices. Participate in go‑to‑market strategies for new service offerings, ensuring alignment with IT Management management trends and customer needs. Qualifications Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. Strategic Portfolio Management Expertise: Proven track record in designing and implementing SPM solutions, with a solid understanding of industry‑specific workflows, use cases, compliance requirements, and best practices. Domains: Application Portfolio Management, Strategic Portfolio Management, Project Portfolio Management, IT Business Management Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SPM/PPM contexts. Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SPM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies. Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Strategic Portfolio Management Implementation Specialist, and Certified Technical Architect within the first year. Language: Fluent in English. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
Overview Reporting to the EMEA Lead Customer Health Assurance, the mission of the Strategic Advisor Customer Health Assurance is to work with ServiceNow’s customers in ensuring improvement in adoption, customer satisfaction, and removing obstacles to expanding the long‑term partnership as part of the Customer Excellence Group. The Customer Health Assurance team is an integral part of our Customer Excellence Group. The mission is to establish a centralized exception process that safeguards customer health, delivers measurable outcomes, and transforms value delivery while minimizing account health risk. Responsibilities Solution Design: Working with customers to understand key concerns, issues and reasons for obstacles that are preventing adoption or potentially leading to a downsell. Understand what is needed to promote continued adoption, improve overall satisfaction and build appropriate plans to execute. ServiceNow Ecosystem Orchestration: Lead engagements with customers that require coordination of different teams. Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer. Customer Engagement: Work with customers to create an optimization and/or adoption plan that aligns activities, timelines, owners and outcomes to improve the customer experience. Advocacy: Work with internal leadership teams to formulate appropriate action plans that help to improve overall customer satisfaction. Qualifications Minimum 15 years of related work experience Experience working with the ServiceNow Platform with ServiceNow customers and in-depth understanding of the ServiceNow architecture and platform Experience working with sales support and services teams with the ability to work as an extended part of the account teams Ability to provide expertise and work with internal ServiceNow product teams Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VPs and CXOs) Ability to travel up to 30% of the time Knowledge of enterprise integration, service‑oriented architectures and micro‑services Knowledge of security, data privacy, data governance across different verticals Instant customer credibility with a record of building customer relationships Additional Information We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by addition. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. Remote Work: No Employment Type: Full‑time Key Skills Corporate Accounting ERP Sales General Services Healthcare Elevator Maintenance Accident Investigation #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Reporting to the EMEA Lead, Customer Health Assurance, the mission of the Strategic Advisor, Customer Health Assurance is to work with ServiceNow’s customers in ensuring improvement in adoption, customer satisfaction, and removing obstacles to expanding the long-term partnership as part of the Customer Excellence Group. The Customer Health Assurance team is an integral part of our Customer Excellence Group. The mission of the Customer Health Assurance team (CHA) is to establish a centralized exception process that safeguards customer health, delivers measurable outcomes, and transforms value delivery while minimizing account health risk. What you get to do in this role: Solution Design: Working with customers to understand key concerns, issues, and reasons for obstacles that are preventing adoption or potentially leading to a downsell. Understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute. ServiceNow Ecosystem Orchestration: Lead engagements with customers that require the coordination of different teams. Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer. Customer Engagement: Work with customers to create an optimization and/or adoption plan that aligns activities, timelines, owners, and outcomes to improve the customer experience. Advocacy: Work with internal leadership teams to formulate appropriate actions plans that help to improve overall customer satisfaction. Qualifications To be successful in this role you have: Minimum 15+ years of related work experience Experience working with the ServiceNow Platform with ServiceNow customers, and in-depth understanding of the ServiceNow architecture and platform Experience working with sales, support, and services teams, with the ability to work as an extended part of the account teams Ability to provide expertise and work with internal ServiceNow product teams Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP's, and CXOs) Ability to travel up to 30% of the time Knowledge of enterprise integration, service-oriented architectures and micro-services Knowledge of security, data privacy, data governance across different verticals Instant customer credibility with a record of building customer relationships Additional Information We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
The Senior Technical Consultant for Customer & Industry Workflows is a technical responsible for guiding clients through the implementation of ServiceNows Customer Service Management (CSM) and Sales Order Management (SOM) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management coupled with a strong understanding of customer service workflows to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities Project Delivery Act as the primary technical liaison for projects representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery ensuring alignment with client requirements and ServiceNow best practices for CSM and SOM implementations. Define and architect technical solutions at a detailed level ensuring they align with clients business needs and technological environments. Lead technical onboarding with clients assessing existing processes and platform configurations to tailor solutions effectively. Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer REST JavaScript HTML CSS SSO Mid-servers and more. Serve as an escalation point for technical issues implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and field service management workflows. Pre-Sales Support Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems with a focus on CSM and SOM. Demonstrate thought leadership by contributing to webinars whitepapers and community groups highlighting expertise in field service management. Product Collaboration Engage with ServiceNow product teams to provide feedback and insights on new features capabilities and best practices. Participate in go-to-market strategies for new service offerings ensuring alignment with field service management trends and customer needs. Qualifications In order tobe successful in this role we need someone who has : Experience Deep consulting configuration and implementation of complex technologies with at least 2 years focused on enterprise architecture and technical roadmaps Customer Service Management Expertise Proven track record in designing and implementing CSM and FSM solutions with a solid understanding of industry-specific workflows use cases compliance requirements and best practices. Domains Customer Service Sales Order Management Leadership Skills Ability to influence senior leaders and stakeholders providing clear recommendations that address business and technical challenges in field service contexts. Technical Skills Proficiency in creating architectural designs solution presentations and integration strategies particularly within CSM & SOM environments. Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies Certifications Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Sales Order Management Implementation Specialist and Certified Technical Architect within the first year. Required Certifications Certified System Administrator Certified Implementation Specialist CSM and SOM(within 90 days) Certified Technical Architect (within first year) When not having ServiceNow experience then similar certification and experience for example with Salesforce : Salesforce Service Cloud Consultant Salesforce CTA Salesforce Field Service Lightning Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. Key Skills Enterprise Software,SAP Warehouse Management,AWS,Solution Architecture,SAP EWM,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,Enterprise Sales,Pre-sales,Management Consulting,Oracle Remote Work No Employment Type Full-time Experience: years Vacancy: 1 #J-18808-Ljbffr
What you get to do in this role OPEN TO APPLICATIONS ACROSS EMEA You will engage with our largest customers C-Suite Executives leveraging your extensive CRM and operational transformational experience to elegantly articulate how breakthrough business outcomes are achieved on the NOW platform. In the course of these CXO engagements you will also advise and work closely with key internal Executives as well as our Sales and Strategy teams to build a strategic product and GTM strategy including enabling the global field community. Accelerate sales cycles by meeting and working closely with our most strategic customer CXOs (Fortune 500). Work with Customer CXOs to build out their transformation strategy. Increase C-suite awareness by creating industry leading transformation frameworks that help ServiceNow strategic clients accelerate their transformations. Develop and drive prospect pipelines by hosting CXO round tables delivering industry keynotes and leading other executive-level field marketing activities. Provide critical product and marketing content feedback to key Engineering and Field Marketing teams. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 15 years of experience in Senior leader roles leading large cutting-edge technology organizations and achieving breakthrough outcomes. Former C-level or VP level preferred Deep CRM expertiseand the ability to position ServiceNow as the leader in CRM Alternatively experience leading customer service or support functions with an understanding of call center operations customer retention and employee engagement. Fluent in CRMs business value. Experience leading business transformations at scale specialising in CRM Extensive experience facing external customers articulating product benefits and being a customer trusted advisor. Experience with SaaS / PaaS and ServiceNow products are ideal. Demonstrated ability to lead and collaborate effectively across internal and external organizations including Engineering Sales Strategic partners and ISVs. Expert-level executive presentation skills including large presentations executive briefings and small groups roundtables. Adaptable and flexible and able to work and thrive in a highly dynamic metric-based environment. The ideal candidate is an experiencedCIO CTO COO Executive-level consulting or CXO advisor experience preferred. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. Employment Details Remote Work: No
Employment Type: Full-time
Key Skills: Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration
Experience: years
Vacancy: 1 #J-18808-Ljbffr
This role can be based from any country ServiceNow has an entity in EMEA. The Senior Technical Consultant (UI / UX) is responsible for guiding clients through the design and implementation of ServiceNow user experiences with a particular focus on UI Builder configurable workspaces, portals, and mobile applications. This role is central to delivering modern intuitive and scalable UI / UX solutions on the ServiceNow platform. We expect the successful candidate to act as an expert in UI Builder with the ability to customize out-of-the-box experiences and create new workspaces and portals from scratch. Key Responsibilities Project Delivery Act as the primary technical liaison for projects representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery ensuring alignment with client requirements and ServiceNow best practices for UI / UX, UI Builder, Portal, and Mobile implementations. Lead the implementation of UI Builder solutions demonstrating expertise in page design configuration (variants, properties etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more. Perform hands-on implementation with the ServiceNow platform leveraging all ServiceNow technologies and capabilities: Workflow Studio / Flow Designer, JavaScript, REST / SOAP API integrations (incl. MID Servers), Single Sign-On and more. Define and architect technical solutions at a detailed level ensuring they align with clients business needs and technological environments. Mentor colleagues and provide guidance on UX / UI best practices within ServiceNow. Serve as an escalation point for complex technical and design challenges. Pre-Sales & Advisory Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and UX / UI solutions with a focus on ServiceNow Platform capabilities. Deliver demos, prototypes and workshops that highlight ServiceNow capabilities. Demonstrate thought leadership by contributing to webinars, whitepapers and community groups highlighting expertise in the UX / UI area. Advise customers on UX / UI strategy ensuring solutions follow usability, accessibility and scalability best practices. Product Collaboration Collaborate with ServiceNow product teams by providing feedback on UI Builder and UX / UI features. Contribute to new offerings and thought leadership around configurable workspaces, portals and mobile experiences. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights or exploring AI's potential impact on the function or industry. Strong hands-on expertise in ServiceNow UI Builder covering page design configuration (variants, properties etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more. Solid knowledge of UX / UI principles including accessibility, responsive design and information architecture. Experience with ServiceNow portal and mobile implementations. Proficiency in core web technologies (JavaScript, HTML, CSS) and ServiceNow platform capabilities (Workflow Studio, REST integrations). Experience and/or willingness to grow in ServiceNow NowAssist products. Excellent communication and presentation skills. Experience in advising and analyzing product strategies based on business priorities. Excellent interpersonal skills, customer-centric attitude and experience working with diverse teams. Fluency in English is essential. Additional fluency in French or German is preferred. Additional Information We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export licence or other approval that may be required by relevant export control authorities. From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Remote Work: No Employment Type: Full-time Key Skills: APIs, Presentation Skills, SOAP, .NET, AI, ServiceNow, J2EE, Jdbc, Java, XML, Oracle, Ant Experience: years Vacancy: 1 #J-18808-Ljbffr
EMEA South Strategic Advisor, Customer Health Assurance - CEG Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Reporting to the EMEA Lead, Customer Health Assurance, the mission of the Strategic Advisor, Customer Health Assurance is to work with ServiceNow’s customers in ensuring improvement in adoption, customer satisfaction, and removing obstacles to expanding the long-term partnership as part of the Customer Excellence Group. The Customer Health Assurance team is an integral part of our Customer Excellence Group. The mission of the Customer Health Assurance team (CHA) is to establish a centralized exception process that safeguards customer health, delivers measurable outcomes, and transforms value delivery while minimizing account health risk. What you get to do in this role: Solution Design: Working with customers to understand key concerns, issues, and reasons for obstacles that are preventing adoption or potentially leading to a downsell. Understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute. ServiceNow Ecosystem Orchestration: Lead engagements with customers that require the coordination of different teams. Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer. Customer Engagement: Work with customers to create an optimization and/or adoption plan that aligns activities, timelines, owners, and outcomes to improve the customer experience. Advocacy: Work with internal leadership teams to formulate appropriate actions plans that help to improve overall customer satisfaction. To be successful in this role you have: Minimum 15+ years of related work experience Experience working with the ServiceNow Platform with ServiceNow customers, and in-depth understanding of the ServiceNow architecture and platform Experience working with sales, support, and services teams, with the ability to work as an extended part of the account teams Ability to provide expertise and work with internal ServiceNow product teams Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP's, and CXOs) Ability to travel up to 30% of the time Knowledge of enterprise integration, service-oriented architectures and micro-services Knowledge of security, data privacy, data governance across different verticals Instant customer credibility with a record of building customer relationships We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Technical Consultant for Customer & Industry Workflows is a technical responsible for guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Sales Order Management (SOM) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities Project Delivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and SOM implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively. Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and field service management workflows. Pre-Sales Support Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM and SOM. Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management. Product Collaboration Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices. Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs. Qualifications Experience: Deep consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. Customer Service Management Expertise: Proven track record in designing and implementing CSM and FSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices. Domains: Customer Service, Sales Order Management. Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts. Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within CSM & SOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies. Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Sales Order Management Implementation Specialist, and Certified Technical Architect within the first year. Required Certifications Certified System Administrator Certified Implementation Specialist - CSM and SOM (within 90 days) Certified Technical Architect (within first year) When not having ServiceNow experience, then similar certification and experience for example with Salesforce: Salesforce Service Cloud Consultant Salesforce CTA Salesforce Field Service Lightning This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role OPEN TO APPLICATIONS ACROSS EMEA You will engage with our largest customer's C-Suite Executives leveraging your extensive CRM and operational transformational experience to elegantly articulate how breakthrough business outcomes are achieved on the NOW platform. In the course of these CXO engagements, you will also advise and work closely with key internal Executives, as well as our Sales and Strategy teams to build a strategic product and GTM strategy including enabling the global field community. Accelerate sales cycles by meeting and working closely with our most strategic customer CXOs (Fortune 500). Work with Customer CXOs to build out their transformation strategy. Increase C-suite awareness by creating industry leading transformation frameworks that help ServiceNow strategic clients accelerate their transformations. Develop and drive prospect pipelines by hosting CXO round tables, delivering industry keynotes, and leading other executive-level field marketing activities. Provide critical product and marketing content feedback to key Engineering and Field Marketing teams. Qualifications To be successful in this role you have : Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 15+ years of experience in senior leader roles leading large, cutting-edge technology organizations and achieving breakthrough outcomes. Former C-level or VP level preferred. Deep CRM expertise and the ability to position ServiceNow as the leader in CRM. Alternatively, experience leading customer service or support functions with an understanding of call center operations, customer retention, and employee engagement. Fluent in CRM's business value. Experience leading business transformations at scale specialising in CRM. Extensive experience facing external customers articulating product benefits and being a customer trusted advisor. Experience with SaaS / PaaS and ServiceNow products are ideal. Demonstrated ability to lead and collaborate effectively across internal and external organizations, including Engineering, Sales, Strategic partners and ISVs. Expert-level executive presentation skills, including large presentations, executive briefings and small groups roundtables. Adaptable and flexible and able to work and thrive in a highly dynamic metric-based environment. The ideal candidate is an experienced CIO, CTO, COO. Executive-level consulting or CXO advisor experience preferred. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
