Position Summary: Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.
Hiring Requirements: Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred) Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages. Ability to make decisions based on sound judgment regarding gaming rules and regulations. Ability to observe and recognize payout accuracy, Dealer behavior and associated activities. Satisfactory completion of Gaming Board/Commission approved dealer school. Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards. Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel. Ability to stand and walk for extended periods of time. Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs. Completion of high school or GED required; university degree preferred.
Position Summary: Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.
Hiring Requirements: Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred). Satisfactory completion of Gaming Board/Commission approved dealer school. Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel. Very strong management skills in a multicultural and dynamic environment Very strong communication, problem solving, decision making, and interpersonal skills Superior customer service, teambuilding and conflict resolution skills Strong planning, coaching, organizing, staffing, controlling, and evaluating skills Intermediate computer software skills required Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections. Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
POSITION SUMMARY
In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.
Hiring Requirements: Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred) One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels. Ability to make decisions based on sound judgment regarding rules and regulations. Ability to observe and recognize payout accuracy, dealer behavior and associated activities. Satisfactory completion of Gaming Board/Commission approved dealer school. Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel. Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs. Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred
Position Summary: Conducts gaming table games such as Blackjack, Dice, Roulette, Let It Ride, or Caribbean Stud Poker and other related table games in the shipboard Casino by performing the following duties.
Hiring Requirements: Proof of completion of Gaming Board and/or Commission approved dealer school or international equivalency. Two years dealer experience conducting Blackjack, Dice, American Roulette, Caribbean Stud Poker and various other casino games. Ability to rapidly discern the numbers on dice, cards, wheels, etc. and determine the outcome of the game. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems. Ability to stand for an extended period of time. Completion of high school or basic education equivalency preferred.
Position Summary: The Casino Cashier receives and exchanges cash and coins, chips and checks, credit and/or other monetary notes for guest enjoying the Casino by performing the following duties and responsibilities. Hiring Requirements: Two years cash handling experience in a customer contact position within the hotel banking, casino or related industry. (Shipboard experience preferred) Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guest, department heads and shipboard employees to resolve problems and negotiate resolutions. Ability to count chips and paper currency quickly and accurately. Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins and preparing reconciliation reports. Working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel and Word. Completion of high school or basic education equivalency preferred. Recognize and possess the ability to count coins and paper currency in US dollars quickly and accurately.
POSITION SUMMARY:
1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation. 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication. 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management. 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee.
Qualifications: 1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred). 2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent. 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. 4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues. 5. Knowledge of policies and practices involved in the human resources function. 6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) 7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R. 8. Demonstrates strong results oriented management style with proven successes. 9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount. 10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards. 11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges. 13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment. 14. Pass Omnia Assessment for Behavior and Cognitive
Language Requirements Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.
POSITION SUMMARY: Installs, services, adjusts and repairs coin-operated slot machines, currency changers, video arcade games and currency and coin-handling equipment located in the shipboard Casino by performing the following duties and responsibilities. The position is also responsible for maintaining and repairing signage and the computerized gym equipment.
Hiring Requirements: Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment. Previous slot technician work experience in live casinos preferred. (shipboard experience preferred) Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment and methods and procedures in mechanical drawings. Proven customer service skills to interact appropriately with guest in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. Ability to stand for an extended period of time. Ability to count paper and coin currency quickly and accurately. Ability to perform basic math functions with regard to monetary units and compute slot machine percentages. Completion of high school or basic education equivalency preferred.
Position Summary: Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff. Hiring Requirements: Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred). Satisfactory completion of Gaming Board/Commission approved dealer school. Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel. Very strong management skills in a multicultural and dynamic environment Very strong communication, problem solving, decision making, and interpersonal skills Superior customer service, teambuilding and conflict resolution skills Strong planning, coaching, organizing, staffing, controlling, and evaluating skills Intermediate computer software skills required Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections. Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Position Summary: Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties. Hiring Requirements: Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred) Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages. Ability to make decisions based on sound judgment regarding gaming rules and regulations. Ability to observe and recognize payout accuracy, Dealer behavior and associated activities. Satisfactory completion of Gaming Board/Commission approved dealer school. Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards. Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel. Ability to stand and walk for extended periods of time. Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs. Completion of high school or GED required; university degree preferred.
Position Summary: Conducts gaming table games such as Blackjack, Dice, Roulette, Let It Ride, or Caribbean Stud Poker and other related table games in the shipboard Casino by performing the following duties. Hiring Requirements: Proof of completion of Gaming Board and/or Commission approved dealer school or international equivalency. Two years dealer experience conducting Blackjack, Dice, American Roulette, Caribbean Stud Poker and various other casino games. Ability to rapidly discern the numbers on dice, cards, wheels, etc. and determine the outcome of the game. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems. Ability to stand for an extended period of time. Completion of high school or basic education equivalency preferred.
