Overview Sr. Technical Account Manager - Onboarding (Remote, GBR) role at CrowdStrike. Provide proactive technical support to Premium Support customers and onboard new Enterprise CrowdStrike customers. Work with customers who are committed to cybersecurity and with internal teams to ensure customer success, protection, and empowerment to stop breaches. What You'll Do Onboard new Enterprise CrowdStrike Premium Support Customers. Work with customers and account teams to identify and deliver success criteria for the first 90 days. Provide project leadership for new customer implementations. Identify opportunities for process improvement. Serve as customer advocate with internal CrowdStrike stakeholders to ensure customer feedback is documented and assessed. Engage with customers at all levels of their organization, from SOC operators to the C-suite. Research customers’ technical issues and follow up with recommendations and action plans. Escalate customer issues to management when appropriate and maintain control of the overall resolution for escalated cases. Leverage internal technical expertise, knowledge base, and other tools to provide effective solutions. Create knowledge base content to capture new learnings for reuse. Participate in technical communications within the team to share best practices and learn about new technologies. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Drive support cases toward timely resolution. What You'll Need Bachelor’s Degree or equivalent experience. Experience working with Windows Server Operating Systems. Knowledge of enterprise web technologies, security, and modern infrastructures. Excellent customer service skills and ability to establish technical credibility with customers. Excellent written and verbal communication skills. Strong problem-solving abilities and a collaborative attitude. Ability to travel up to 25%. Commitment to customer success. Bonus Points Bachelor’s Degree in Computer Science or equivalent. ITIL or PMP Certification. 5+ years of Customer Success/Project Management/Technical Account Management experience in a SaaS organization. Deep expertise in Linux and Mac platforms. Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee networks and community groups to build connections Vibrant office culture with world-class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. We do not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex, pregnancy, sexual orientation, gender identity, marital or family status, veteran status, age, national origin, disability, or any other characteristic protected by law. If you need assistance accessing or reviewing information on this website or need help submitting an application or requesting an accommodation, please contact #J-18808-Ljbffr
Overview As a Readiness Services Consultant at CrowdStrike, you will be a strategic partner helping customers prepare for incident response, maximise their CrowdStrike Services investment, and achieve their security objectives. This role combines relationship management, technical advisory, and program optimisation to ensure customer success and satisfaction. What You’ll Do Deliver incident readiness exercises and workshops, focused on preparing CrowdStrike Services clients for initial response and cybersecurity investigations Facilitate conversations with cybersecurity technical and executive stakeholders around critical complex incident response and cybersecurity preparedness concepts Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement Drive customer preparedness through education, strategic planning, and optimisation of their CrowdStrike Services investment Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities Execute timely account reviews, follow-up documentation, and service scoping Develop and maintain customer success plans with clear next steps Contribute to program enhancement initiatives and best practices development Support team pipeline growth through strategic account expansion What You’ll Need 3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting Proven track record of managing senior-level relationships in technical environments Sound knowledge of the cyber threat landscape and current incident response trends Strong project coordination capabilities with emphasis on customer service Excellence in both written and verbal communication Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail Clear competency in managing multiple customer relationships simultaneously English and German language fluency (written and verbal) What Will Set You Apart Strong business acumen and problem-solving skills Track record of implementing program improvements Knowledge of security frameworks and compliance requirements Previous experience in incident response or security consulting Experience with service delivery optimisation and process improvement What This Role Will Offer You Platform to work with industry-leading security professionals and technologies Variety of learning and growth opportunities Chance to build and maintain strategic customer relationships Opportunity to drive cybersecurity preparedness for leading organisations in the context of an evolving threat landscape Scope to contribute to the growth and evolution of CrowdStrike's Services business and beyond Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world-class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. We base all employment decisions on valid job requirements and do not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex, sexual orientation, gender identity, marital or family status, veteran status, age, national origin, disability, or any other characteristic protected by law. If you need assistance accessing information or submitting an application, please contact for further assistance. #J-18808-Ljbffr
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. Malware Research Center The CrowdStrike Malware Research Center (MRC) is at the core of Falcon’s malware detection and response capabilities. The team focuses on understanding the threat landscape and sets the target for what Falcon should be detecting and preventing. Additionally, the MRC is responsible for understanding our capabilities and mapping how well our machine learning and behavioral protection capabilities are doing against those threats. Where there is a gap, the MRC takes action to improve our detection stance and overall protection story. There are many parts of CrowdStrike working towards protecting customer environments and the MRC works across all of them to ensure we are on target and providing the best protection for the current threat landscape. About The Role The Sr. Cloud Red Team Engineer will work on a team dedicated to performing adversarial activities, with this role specifically focusing on Cloud environments. As part of the team, you will emulate known threat actors' TTPs in cloud and hybrid environments, evaluate advanced cloud specific techniques and improve CrowdStrike's Falcon platform security capabilities. What You’ll Do Design and execute adversarial emulations across cloud and hybrid environments, with emphasis on AWS and Azure. Replicate and implement malware and evasion techniques. Perform security assessments of cloud architectures and services. Create and maintain attack frameworks and automation tools. Document and report findings to both technical and management audiences. Work with a wide team and assist in developing and improving Falcon’s effectiveness. What You'll Need Deep expertise in AWS services, architecture, and security controls. 5+ years of experience in Cloud Security and Red Team operations. Strong understanding of cloud attack vectors (IAM exploitation, serverless attacks, container escape, etc.). Experience with EDR bypass and tampering. Advanced knowledge of operating system internals (Windows, Linux, macOS). Experience in one or more high level programming languages (C/C++, Rust, .Net, Go, etc) and low-level programming languages. Experience with the MITRE ATT&CK Framework. Bonus Points Experience with reverse engineering toolsets (IDA, Ghidra, windbg, gdb, etc.). Desirable Certifications: AWS Certified Security - Specialty certification, Microsoft Certified: Azure Security Engineer Associate, ARTE, AZRTE, Additional Cloud Certifications (Solutions Architect, DevOps Engineer), OSCP, OSWE, OSEP. Security community participation (conference speaker, tool development contributor, blog posts) is valued. Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance. #J-18808-Ljbffr
