INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling. RESPONSIBILITIES SERVICE AND SALES Meet and exceed individual and store sales and other commercial KPIs. Inspire clients through storytelling and passion for the brand, creating desire and love for Burberry with every interaction. Provide luxury service, demonstrating knowledge and expertise in product, fashion, and styling. Follow the client journey to elevate the client experience: Ensure a great initial impression Discover your client Be a product and styling expert Close the sale while maintaining the client relationship Be efficient in following up and delivering after-sales services to clients. Contribute to daily store operations by maintaining high luxury standards both front and back of house, including: Appropriate levels of product and replenishment Support with inventory management Assist with markdowns and stockroom maintenance when required Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines. Foster teamwork and a positive work climate. CLIENT ENGAGEMENT Build meaningful relationships with clients. Work by appointment to provide personalized service and build client relationships, promoting loyalty and incremental purchases. Capture new luxury clients to grow the individual and store client book with a commercial objective mindset. Drive client retention by: Ensuring volume and spend Regularly contacting clients Following up appropriately on sales or client requests PERSONAL PROFILE Ability to build and maintain long-term client relationships through exceptional service Skilled in upselling and cross-selling to maximize sales opportunities Strong organizational and time management skills with the ability to prioritize tasks effectively High level of emotional intelligence when dealing with diverse clients and colleagues Comfortable working in a fast-paced, dynamic retail environment Tech-savvy with experience using POS systems, CRM tools, and digital communication platforms Committed to continuous learning and staying up to date with industry trends Ability to remain calm and solution-focused under pressure Strong sense of responsibility and accountability in achieving both individual and team goals Professional and positive attitude that inspires colleagues and enhances customer experience
INTRODUCTION Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success. JOB PURPOSE Through your passion for the brand and product you will lead your team to deliver exceptional service while delivering an iconic experience for them. You will be responsible for the efficient running of your department and manage the overall store operations in accordance with the store’s business goals and objectives. RESPONSIBILITIES Leadership Lead a high performing customer facing and service orientated department. Coach and provide feedback to the team as necessary to ensure all customers serviced in the department are given the full Burberry Experience in line with brand strategies. Set performance targets and drive department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc. Plan your department schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time Develop relationships and communicate effectively with relevant merchants for the department Demonstrate thorough knowledge of the luxury retail market and current fashion trends; show passion in visiting competitive brands’ stores and studying their collections. Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team. Uphold and communicate the company culture and bring to life Burberry’s core values – Protect, Explore, Inspire. Drive for Results: Ensure all of your team members are fully trained in the Burberry Experience, have sound product knowledge and are aware of company policies and procedures. Recruit, on-board and develop the department to ensure you have the right team and Specialists for your product area(s) to be able to serve customers passionately and effectively. Cultivate customer relationships to create ‘loyal advocates’ for the Brand and leverage your team to achieve the highest quality of customer profile capture with every transaction. Drive the digital strategy and ensure employees are integrating technology into the customer journey using it to drive the ‘never out of stock’ mind set. Use digital tools such as chat, evernote, etc., to deliver messages to the team when not communicating face to face. Continue to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews Business Acumen Develop a strong sensibility for the “Burberry look”, by consistently visiting Burberry World, studying monthly key looks/messages, reviewing magazine and editorial coverage on the brand/collection. Be the brand ambassador and serve as a specialist for your department’s product categories by exhibiting passion for the Burberry brand, strong product knowledge, experience and deliver sound advice on the product. Adhere to the merchandising guidelines and maintain the highest standards of housekeeping and retail standards within the store. Embrace brand messages and cascade company communications to all members of your department. Demonstrate the Burberry Leadership behaviours when dealing with all areas of the store and business PERSONAL PROFILE Ability to demonstrate excellent leadership and people management skills. Proven ability to recruit, train, develop and assess talent. Strong verbal and written communication skills. Proven ability to increase sales and profitability. Proven ability to drive and maintain exceptional customer service standards. Demonstrate sound commercial and brand awareness. Ability to be flexible and adapt to change. Advanced knowledge of POS, store systems and comfortable using digital tools. A minimum of 2 years experience with proven strong performance within a store/concession management role in a high volume and high turnover store Relevant experience in relation to the department’s product categories. Technical proficiency with SAP and MS applications. Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE As Assistant Store Manager, you will partner with the Store Manager to elevate store performance and inspire a high-performing team that delivers exceptional results. You will lead by example on the sales floor, driving category growth, coaching in the moment, and ensuring every client interaction reflects the Burberry Experience. Through strong leadership, commercial focus, and embodiment of our Burberry Behaviours, you will help create an environment where people and performance thrive together. RESPONSIBILITIES Inspire and lead the team to deliver exceptional results—enhancing selling skills, elevating service standards, and achieving sales goals and KPIs. Drive performance for your assigned category , partnering with the Store Manager to optimise sell-through and deliver engaging product training. Coach and motivate a client-focused team to embody the Burberry Experience, ensuring every interaction reflects our luxury service standards. Champion client flow and set the pace on the floor so every guest receives personalised, attentive service. Foster collaboration across sales, stock, and operations teams to create a seamless and elevated client journey. Coach in real time , recognising success and providing feedback after every client interaction to build skill and confidence. Support talent growth and retention , contributing to development plans, performance reviews, and onboarding of new joiners. Handle complex HR matters , including performance improvement plans, disciplinary actions, and other sensitive employee issues in collaboration with HR. Manage union relationships , collaborating constructively to create a positive working environment and achieve the best outcomes for both the team and the business. Model the Burberry Experience through your own client interactions and by reinforcing key behaviours through daily coaching. Resolve complex client situations with empathy and professionalism, escalating when necessary. Use digital tools to enhance communication and elevate the client experience. Maintain operational excellence , ensuring compliance, security, and consistency in all procedures. Foster an inclusive, high-energy work environment where people feel inspired to achieve their best. PERSONAL PROFILE Advanced proficiency with POS systems and retail operations processes. Proven ability to manage complex client situations with professionalism and empathy, including complaints, returns, repairs, and after-sales support. Strong communication and interpersonal skills , with the ability to engage clients and colleagues through polished, authentic dialogue. Comfortable using iphone and digital tools to enhance the client experience and support store operations. 4–5 years of supervisory or management experience within a high-volume, client-focused retail environment. Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations. RESPONSIBILITIES Responsible for all aspect of inventory control including, receiving and handling stock orders receiving from hub or warehouse and insuring accuracy of products received and reporting any discrepancy Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback. Keeping back of house in a tidy manner compliant with Retail Operations and Standards. Quality control on all products at all times and reporting any issues to store lead Support aftersales process (alterations, repairs, personalisation) to elevate the client experience. Insure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties PERSONAL PROFILE Excellent organisational skills and meticulous attention to detail Excellent communication skills both verbal and in writing Intermediate computer skills in core Microsoft software Previous experience with SAP desirable Ability to work well in a team Ability to work in a busy team environment MEASURES OF SUCCESS Efficiency of store administration FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||
