Amazon is seeking a Senior Site Process Engineer to join the EU Process Engineering team in an onsite, non-shift rotation role. You will handle ambiguous initiatives, set goals, inform decisions, and design long-term solutions. The role offers opportunities to lead local and EU-wide initiatives, coordinate multi-site programs, and mentor junior team members. You will be based in an onsite environment, collaborating with senior leadership and site teams to drive continuous improvement and Lean #J-18808-Ljbffr
Sr. Applied AI Solutions Architect, Amazon Connect This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI‑powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production‑ready with Amazon Connect's Unlimited AI features. Key job responsibilities Lead customer engagements as the trusted advisor to understand business requirements, existing contact center architecture, AI readiness and help them technically validate Amazon Connect. Design agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action and Agent‑to‑Agent integration. Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap. Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges. Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc. Partner with Business Development teams to define the technical components of best‑in‑class GTM concepts, solutions, and initiatives. Develop and support an AWS internal community of technical subject matter experts worldwide. Create and deliver field enablement for the broader SA population on Amazon Connect. Qualifications Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military Experience communicating across technical and non‑technical audiences, including executive level stakeholders or clients 7+ years of experience in solutions architecture, software engineering, or technical consulting in customer‑facing roles Demonstrated experience with AI/ML concepts including large language models (LLMs), prompt engineering, retrieval‑augmented generation (RAG), and model evaluation Contact center domain expertise including understanding of IVR/IVA design, routing strategies, workforce management, quality management, and CX metrics Experience with agentic AI patterns including multi‑agent orchestration, tool use, function calling, chain‑of‑thought reasoning, and autonomous agent workflows Experience with CCaaS adjacent capabilities including Analytics, WFM/WFO, CRM technologies Familiarity with interoperability protocols such as MCP (Model Context Protocol) for standardized tool integration and/or A2A (Agent‑to‑Agent) for multi‑agent communication Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter votre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr
